Shipping and returns policy
Shipping and Returns Policy at Akenberg Online
Welcome to Akenberg Online, where our shipping and return policies ensure a seamless shopping experience.
We process orders swiftly, typically within 48 hours of your purchase.
- National Orders: Enjoy complimentary shipping within your country.
- International Orders: Orders totaling 1,000 SEK or more qualify for free shipping.
- Carrier: DHL
- Delivery: Your order will be delivered to your nearest service point within 3-5 business days.
- Notifications: Stay informed with SMS and email updates, including a notice when your shipment is ready for collection.
- Carrier: DHL Express
- Benefits: DHL Express provides fast, secure, and flexible international shipping options.
- Delivery Time: Typically 1-3 working days, with variations based on the destination country.
DHL On Demand Delivery (ODD)
- Updates: Receive regular updates on your shipment’s progress via text/email.
- Customization: If the delivery schedule doesn’t suit your needs, take control with DHL ODD:
- Schedule delivery for another day
- Choose an alternate delivery address
- Opt for delivery to a safe place
- Have your package delivered to a neighbor
- Collect your package from a DHL Service Point
- Request a vacation hold for your package
Count on Akenberg Online for a hassle-free shopping and delivery experience. We’re here to make your shopping journey as convenient as possible.
Our Commitment to Quality
At Akenberg, we take pride in the quality of our designs, and we want you to be completely satisfied with your purchase. If, for any reason, the item you received does not meet your expectations, we’re here to help. We gladly accept returns on items that are in their original condition, unused, undamaged, and unaltered.
You have a 14-day window to initiate a return from the day you received your order. Please note that the customer is responsible for covering the return shipping costs for both returns related to the right of withdrawal and open purchases, regardless of whether the order was placed domestically or internationally.
How to Return Items
To initiate a return, send the items back to Akenberg AB at the following address:
Akenberg AB Bowatersvägen 7A SE-97251 Luleå Sweden
Once your return is processed at our warehouse, we’ll send you a confirmation via email. You can combine items from different orders in the same return package, but remember to include a return statement for each order. It’s essential to keep your receipt, as you’re responsible for the return until we’ve received and registered the item(s).
Please be aware that we do not refund any additional surcharges upon return. If you have any questions or need assistance, feel free to contact us at email@example.com.
At Akenberg, we are committed to environmentally responsible shipping. All our shipments with DHL Express are climate-neutral. By choosing DHL GOGREEN, we actively invest in climate protection projects worldwide, with a focus on “energy efficiency,” “renewable energy,” and “reforestation/afforestation” projects. These projects are carefully selected for their positive impact on the environment and local communities.
DHL shares our dedication to environmental protection, setting ambitious goals to achieve zero emissions by 2050. Your support for climate-neutral shipping is a step towards a greener, more sustainable future.
All our shipments with DHL Express are climate neutral. By using DHL GOGREEN we invest in climate protection projects in various regions across the globe, supporting a mix of projects in the categories of “energy efficiency”, “renewable energy” and “reforestation/afforestation”. We insist on high standards and the selected climate protection projects are based on their value for both the environment and the local communities. Environmental protection is high on DHL:s agenda with an ambitious environmental target of zero emissions by 2050.