Shipping and returns policy
When shopping at Akenberg online, these shipping and return rules apply.
Orders are processed within 48 hours from purchase date. Delivery time changes depending on destination country and carrier.
Shipping is free of charge, which applies to national orders. Shipping is free of charge for orders over 1 000 SEK, which applies to international orders.
Swedish orders are shipped with Postnord or DHL and delivered to your closest service point. Swedish orders are typically delivered within 3–5 shipping days. You will receive a notification with SMS and e-mail once the shipment is available for collection.
International orders are shipped with DHL or FedEx, depending on the best alternative for your country. International orders are typically delivered within 5–8 business days.
Akenberg stands behind the quality of everything we design, and we do hope that you are happy with our products. However, if the item did not match your expectations, we are happy to accept returns on items that are in original condition, not used, damaged or altered in any way.
The item can be returned within 14 days of receiving your order. The customer is responsible for the return shipping cost for the right of withdrawal and open purchase. This applies to both national and international orders.
Items purchased online shall be returned to us at Akenberg AB, Bowatersvägen 7A, SE-97251 Luleå, Sweden. Once your return has been processed at our warehouse, you will receive a confirmation by e-mail. You can return items from different orders from us in the same returnal package. Just keep in mind that you must send a return statement for each order, and please note that you are responsible for the return until we have received and registered the item/-s, so always keep your receipt.
NOTE! Upon return, no additional surcharge will be refunded, such as Express. If you have any questions please contact us at firstname.lastname@example.org.