Shipping and returns policy
When shopping at Akenberg online, these shipping and return rules apply.
Shipping
Orders are processed within 48 hours from purchase date.
Shipping is free of charge, which applies to national orders. Shipping is free of charge for orders over 1 000 SEK, which applies to international orders.
Swedish orders are shipped DHL and delivered to your closest service point. Swedish orders are typically delivered within 3–5 shipping days. You will receive a notification with SMS and e-mail once the shipment is available for collection.
International orders are shipped with DHL Express. It’s easy, fast and secure to ship with DHL Express. DHL Express offer several convenient and flexible delivery options for your shipment. During shipping you will receive regular updates of the delivery status by text/email including a link to the DHL On Demand Delivery portal where you simply select your prefered delivery option.
International delivery with DHL Express
Once your order is shipped, you will receive a shipping notification from DHL Express.
The delivery time is normally 1-3 working days, but depends on country.
DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. Should this not fit with your schedule, you can customize your delivery via DHL ODD and decide how, where and when you want delivery to take place.
DHL ON DEMAND DELIVERY offers flexible delivery options.
You want DHL Express to: Choose:
* Deliver your package on another day: Schedule Your Delivery
* Deliver your package to another address: Alternate Address
* Deliver your package at a safe place: Shipment Release
* Deliver your package to a neighbor: Leave with Neighbor
* Deliver your package at a DHL Service Point: Collect from Service Point
* Store your Package: Vacation Hold
Returns
Akenberg stands behind the quality of everything we design, and we do hope that you are happy with our products. However, if the item did not match your expectations, we are happy to accept returns on items that are in original condition, not used, damaged or altered in any way.
The item can be returned within 14 days of receiving your order. The customer is responsible for the return shipping cost for the right of withdrawal and open purchase. This applies to both national and international orders.
Items purchased online shall be returned to us at Akenberg AB, Bowatersvägen 7A, SE-97251 Luleå, Sweden. Once your return has been processed at our warehouse, you will receive a confirmation by e-mail. You can return items from different orders from us in the same returnal package. Just keep in mind that you must send a return statement for each order, and please note that you are responsible for the return until we have received and registered the item/-s, so always keep your receipt.
NOTE! Upon return, no additional surcharge will be refunded. If you have any questions please contact us at info@akenberg.com.
DHL GOGREEN
All our shipments with DHL Express are climate neutral. By using DHL GOGREEN we invest in climate protection projects in various regions across the globe, supporting a mix of projects in the categories of “energy efficiency”, “renewable energy” and “reforestation/afforestation”. We insist on high standards and the selected climate protection projects are based on their value for both the environment and the local communities. Environmental protection is high on DHL:s agenda with an ambitious environmental target of zero emissions by 2050.